Orders & Returns
ASK A QUESTION
We ship worldwide to most countries. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. Also we are unable to deliver to a PO box.
UK DELIVERY
FREE for all orders.
INTERNATIONAL DELIVERY
FREE* for orders over £50, for orders under £50 delivery is £9.95*.
*This price does not include any import duties or local taxes, for which the recipient is responsible.
UK DELIVERY
Goods will ship within 48 hours of the order being received (we are unable to ship Saturday, Sunday or public holidays). Once shipped, goods will take 1-2 days to reach you.
INTERNATIONAL DELIVERY
Goods will ship within 48 hours of the order being received (we are unable to ship Saturday, Sunday or public holidays). Once shipped, goods will take 6-12 days to reach you, due to each countries customs procedures this time will vary (unfortunately we cannot be held responsible for any delays).
We accept Visa, Mastercard, AMEX and PayPal.
Payment is in a secure environment managed by Shopify Payments or Paypal so we do not see or store credit card information.
You will receive a unique link via email to a portal where you can track your order.
Yes, you can cancel an order for any reason prior to despatch. Please email us contact@thenaturaledition quoting your order number. Refunds can take up to 5 days to process. If your order has already been despatched and you would like to cancel your order, please follow our returns process.
The Natural Edition Ltd, VAT No: 305234835
All goods can be sent back within 21 days of receipt for a full refund or exchange. Goods must be in original packaging and in a saleable condition for a return to be accepted.
Please allow up to 10 working days for us to receive the return. Once we have checked off the goods we will process the refund (refunds can take up to 5 days to appear on your statement).
Parcels are returned at your own cost. We recommend obtaining proof of postage for returns as we cannot take responsibility for items that do not reach us.
Yes, please email us first at contact@thenaturaledition so we can check stock and arrange, then follow our returns process to send back the item that you would like to exchange.
On your email delivery confirmation, click the returns link, and complete the details as requested, then send to the address below.
If you cannot find your email delivery confirmation, then please email us within 21 days of purchase at contact@thenaturaledition.com with order number.
Please send your return back to us within 7 days of receiving an email from us, or up to 21 days upon your order arrival date.
Send the item(s) in the original condition along with the original packing and order number (so we can identify the sender).
All returns are to be addressed to:
Returns
The Natural Edition
J & J Fulfilment Ltd
Brackmills Industrial Estate
Liliput Road
Northampton
NN4 7DT, United Kingdom
ASK A QUESTION
Do you have a question that is not covered in Dispatch & Delivery or Returns & Exchanges? Please use the form below to ask us, and we'll get back to you within 24 hours!
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